National Bank of Oman’s Call Centre has achieved 90% positive feedback in a most recent customer satisfaction survey.
National Bank of Oman’s Call Centre has achieved 90% positive feedback in a most recent customer satisfaction survey. The score is the result of the bank’s commitment to delivering an overall exceptional experience serving a range of customer requirements, from daily inquiries to wider banking functions, 24 hours a day, seven days a week.
“The Call Centre acts as a convenient extension of the branch, playing a pivotal role in managing our retail customers’ needs and queries appropriately. By being accessible 24/7, we are adding an essential element to customer satisfaction since they know they can reach out whenever they need. And this goes both ways; it also means we can reach out to customers faster. We’ve been delighted with the consistent levels of satisfaction recorded by our Customer Experience Department, which have consistently remained on or above 4/5,” said Shamsa Al Habsi, Head of Telebanking at NBO. “Moving forward, we will continue to focus on digitalisation, increase transactions across all channels as well as exploring more features in Video Banking. Above all, we will continue to be relentless in our pursuit to offer our customers the best banking experience possible.”
The adoption of the latest practices, cutting-edge service techniques and an innovative approach has given the bank a distinctive edge. First launched in 1998, the Call Centre has undergone a number of recent enhancements to streamline operations and increase efficiency, as well as brand-new state-of-the-art premises. Agents are equipped to manage a variety of customer requirements, including banking and transaction needs (such as account opening, transactions, salary credits, debit cards, remittances), borrowing needs (including loans, credit card payments, activation services), as well as the investment opportunities and protection options offered by the bank. The department also manages video banking facilities which includes, but is not limited to, cash transactions even after business hours. Customers can access the Call Centre’s wide range of services by calling 800 770 77.
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